Effective Date: [Insert Date]
Last Updated:
Trinity HC Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our cleaning services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Trinity HC Ltd
Greater Manchester, United Kingdom
📧 info@trinityhcltd.co.uk
contact@trinityhcltd.co.uk
2. Information We Collect
We may collect the following information when you use our website or contact us:
Personal Information
- Full Name
- Email Address
- Telephone Number
- Company Name (if applicable)
- Property Address
- Service Requirements
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Date and Time of Visit
- Cookies and Analytics Data
3. How We Use Your Information
We use your information to:
- Respond to inquiries
- Provide quotations
- Deliver cleaning services
- Process bookings
- Communicate with you
- Improve our website and services
- Send service updates
- Comply with legal obligations
- Prevent fraud and maintain website security
4. Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Measure marketing effectiveness
You can disable cookies through your browser settings at any time.
6. Google Analytics & Third-Party Services
We may use trusted third-party services, including
- Google Analytics
- Google Search Console
- Google Business Profile
- Microsoft Clarity
- Meta (Facebook) Pixel
These services may collect anonymous usage information to help us improve our website and marketing.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with:
- Trusted IT service providers
- Website hosting providers
- Payment processors
- Professional advisers
- Law enforcement or regulatory authorities where legally required
8. Data Security
We take appropriate technical and organizational measures to protect your information, including:
- SSL encryption
- Secure website hosting
- Firewall protection
- Malware monitoring
- Restricted access to personal information
- Regular backups
Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.
9. How Long We Keep Your Data
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
11. Marketing Communications
If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
12. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
13. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
Any updates will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Trinity HC Ltd
📍 Greater Manchester, United Kingdom
📧 info@trinityhcltd.co.uk
contact@trinityhcltd.co.uk
16. Complaints
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address:
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF,
United Kingdom.